{"id":1053,"date":"2025-03-27T03:15:39","date_gmt":"2025-03-27T02:15:39","guid":{"rendered":"https:\/\/jidiz.com\/web\/?page_id=1053"},"modified":"2025-05-07T03:38:50","modified_gmt":"2025-05-07T01:38:50","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/jidiz.com\/web\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"  <div id=\"page-header-464439775\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Libro de Reclamaciones          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-464439775 .page-title-inner {\n  min-height: 80px;\n}\n@media (min-width:550px) {\n  #page-header-464439775 .page-title-inner {\n    min-height: 150px;\n  }\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\t<div id=\"gap-1738278815\" class=\"gap-element clearfix hide-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1738278815 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse align-center\"  id=\"row-1810398958\">\n\n\t<div id=\"col-166709121\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(249, 249, 249);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(116, 116, 116);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n<p>Si tiene alg\u00fan reclamo o queja respecto a nuestros productos o servicios, puede registrarlo en este Libro de Reclamaciones. Su opini\u00f3n es importante para nosotros y nos permite mejorar continuamente.<\/p>\n\t<div id=\"gap-2098023413\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2098023413 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1057-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1057\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/web\/wp-json\/wp\/v2\/pages\/1053#wpcf7-f1057-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1057\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1057-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div id=\"responsive-form\" class=\"clearfix\">\n\t<div class=\"negro\">\n\t\t<p>1. Identificaci\u00f3n del Consumidor Reclamante\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><label> Nombres (Obligatorio) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><label> Apellidos (Obligatorio)<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><label>Direcci\u00f3n (Obligatorio) <span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><label>Tipo de Documento <span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><label>Nro de Documento) <span class=\"wpcf7-form-control-wrap\" data-name=\"nro-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nro-documento\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p>E-mail (Obligatorio) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p>Telefono <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div id=\"responsive-form\" class=\"clearfix\">\n\t<div class=\"negro\">\n\t\t<p>2. Identificaci\u00f3n del Bien Contratado\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><label> N\u00famero de pedido <span class=\"wpcf7-form-control-wrap\" data-name=\"nropedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nropedido\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><label> Monto Reclamado S\/: <span class=\"wpcf7-form-control-wrap\" data-name=\"montoreclamado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"montoreclamado\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-full\">\n\t\t\t<p><label> Descripci\u00f3n <span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div id=\"responsive-form\" class=\"clearfix\">\n\t<div class=\"negro\">\n\t\t<p>3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p>Tipo de reclamaci\u00f3n * <span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-reclamacion\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"tipo-reclamacion\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"tipo-reclamacion\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><strong>Reclamo:<\/strong> Disconformidad relacionada a los productos o servicios.\n\t\t\t\t<n\/>\n\n<strong>Queja:<\/strong> Malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t\t\t<\/n>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p>Pedido (Lo que solicita) <span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"detalle-pedido\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-full\">\n\t\t\t<p>Detalle de Reclamaci\u00f3n <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1810398958 > .col > .col-inner {\n  padding: 50px 25px 25px 25px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-774614780\" class=\"gap-element clearfix hide-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-774614780 {\n  padding-top: 71px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1053","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/pages\/1053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/comments?post=1053"}],"version-history":[{"count":17,"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/pages\/1053\/revisions"}],"predecessor-version":[{"id":1335,"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/pages\/1053\/revisions\/1335"}],"wp:attachment":[{"href":"https:\/\/jidiz.com\/web\/wp-json\/wp\/v2\/media?parent=1053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}